kul9 Privacy Policy

1. Introduction

kul9 ("we", "us", or "platform") is an online gaming and betting service operated for players in Bangladesh. This privacy policy explains what personal information we collect, why we collect it, and what steps we take to protect your privacy.

By using our website kul9.cam to create an account or use our services, you are considered to have read and accepted the terms of this privacy policy. If you have any questions, our support team is available 24/7 via live chat or email.

This policy applies only to information related to the kul9 platform. kul9 takes no responsibility for third-party services or external websites.

2. What Information We Collect

We may collect the following types of information from you:

2.1 Registration and Identity Information

• Full name and username
• Date of birth — for age verification (to confirm 21+)
• Email address
• Preferred language and currency (Bangladeshi Taka / BDT)

2.2 Financial Transaction Information

• Deposit and withdrawal records (bKash, Nagad, Rocket, Upay, bank transfer)
• Last digits of mobile banking account numbers (we do not store the full number)
• Transaction dates and amounts

2.3 Technical and Device Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Site access times and usage patterns (page visits, game sessions)
• Information obtained through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and results
• Balance and bonus usage information
• Responsible gaming limit settings (if set)

2.5 Communication Information

• Content of messages sent via live chat or email
• Records of complaints or requests

3. Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account creation and management: To register, verify, and secure your account.
• Service delivery: To manage gaming sessions, process deposits and withdrawals, and apply bonuses.
• Age verification: To confirm that the user is at least 21 years old.
• Fraud prevention and security: To detect suspicious transactions and ensure account security.
• Customer support: To resolve your questions and complaints promptly.
• Responsible gaming: To identify harmful gaming behaviour and provide assistance.
• Service improvement: To analyse user experience and improve the platform.
• Promotional communications: To send notifications about bonuses and promotions if you have given your consent.

4. Data Storage and Security

kul9 applies industry-standard security measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption, which keeps every exchange of information between your browser and our servers secure.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Encrypted database storage on secure servers
• Automatic alert system for suspicious login attempts
• Regular security audits and system updates

4.2 Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period to meet applicable legal or regulatory obligations.

When information is no longer needed, we securely delete or anonymise it.

5. Sharing Information with Third Parties

kul9 never sells your personal information. However, in specific circumstances we may share necessary information with the following parties:

• Payment processors: Only the financial information required to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Game providers: Technical information to help deliver a seamless gaming experience.
• Technology service providers: Trusted third parties for hosting, analytics, and security services — who operate under strict confidentiality agreements.
• Legal requirements: If there is a valid court order or a request from a law enforcement agency.
• Fraud prevention: With relevant authorities to prevent fraud or money laundering.

We will not disclose your personal information to any third party except in the cases listed above.

6. Cookies and Tracking Technologies

The kul9 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure secure connections — these cannot be disabled.
• Functional cookies: To remember your preferences (language, display settings).
• Analytics cookies: To collect site usage statistics and improve our services.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

7. Your Data Rights

You have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or outdated information in your account be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: In certain cases you can ask us to limit how your information is used.
• Right to withdraw consent: You can withdraw any consent you previously gave (such as for marketing emails) at any time.
• Right to complain: If you are dissatisfied with how we handle your data, you can contact us directly.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

8. Protection of Minors

kul9 services are for users aged 21 and above only. We never knowingly collect information from minors. An age verification process is followed at the time of registration.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please contact us via live chat.

9. Third-Party Services and Links

Our platform uses services from various game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi to deliver games. These providers follow their own privacy policies.

For payment processing, the platforms of bKash, Nagad, Rocket, Upay, and various banking partners are used. When your information is passed to these services, the privacy policy of the relevant provider will also apply. You are advised to read those policies.

10. Changes to the Privacy Policy

kul9 may update this privacy policy from time to time. Any changes will be published on this page and the date of the change will be noted. For significant changes, we will attempt to send a notification to your registered email.

If you continue to use the platform after a policy change, you are considered to have accepted the new policy. We therefore encourage you to review this page regularly.

→ Related Pages

Also visit our other legal and informational pages:

• Terms and Conditions — Full terms of service use
• Responsible Gaming — Our commitment to safe gaming
• About Us — Introduction to the kul9 platform
• FAQ — Answers to common questions